Warranty Terms and Conditions

General Information Regarding warranty

Term and Conditions (From November 2016)

1.    Warranty Statement

2.    Limited Warranty Items

3.    Warranty Exclusions

4.    Owners Responsibilities 

Warranty Cover

  • Guarantees repair replacement or adjustment, free of charge, by an authorised repairer, of any part which fails during the warranty period, as a result of a manufacturing or material defect.
  • Guarantees paintwork repairs to defects such as blistering, peeling, cracking, discoloration or staining of the visible painted surface of the vehicle body panels occurring as a result of manufacturing or material defect.
  • Guarantees all ‘wear and tear’ items, excluding tyres & batteries that are subject to failure as a result of a manufacturing or material defect during the first 12 months of the Warranty period or prior to the first scheduled chargeable main service, whichever is sooner.
  • Guarantees any parts replaced under the terms of the warranty for the balance of the warranty period.

The Australian Consumer Law

The SAIC contractual warranty provided in Australia by SAIC Motors Australia PTY LTD is in addition to the rights and remedies that consumers may have under the Competition and Consumer Act 2010 (and in particular the Australian Consumer Law (ACL)) and other applicable Commonwealth, State and Territory legislation. In particular, a consumer may have rights under the ACL to a repair, refund or replacement, even in circumstances where for whatever reason the SAIC Motor contractual warranty is invalid or is otherwise not available.

The contractual warranty does not affect any statutory rights or remedies, except to the extent that their application may be lawfully excluded.

#6 Year Warranty Statement

6 YEAR UNLIMITED WARRANTY PERIOD –  PRIVATE / GENERAL FLEET & GOVERNMENT VEHICLES EXCLUDING COMMERCIAL USE

Commences on the day the vehicle is first registered or the date of sale to its first owner whichever is the sooner and is irrespective of change of ownership. The vehicle is covered for a period of 6 years and Unlimited Kilometers and excludes vehicles used for a commercial use.

6 YEAR OR 150,000KMS (WHICHEVER COMES FIRST) WARRANTY PERIOD – – PRIVATE / GENERAL FLEET & GOVERNMENT VEHICLES USED FOR COMMERCIAL USE

The warranty terms provided on commercial use vehicles is covered for a period of 6 years or 150,000kms whichever comes first.

The Warranty Commences on the day the vehicle is first registered or the date of sale to its first owner whichever is the sooner and is irrespective of change of ownership

The 6 Year or 150,000 Kilometre Warranty (whichever occurs first) applies to vehicles used at any time during the warranty period for Commercial Use, this would include but is not limited to vehicles used for Rental purpose, Taxi, Courier vehicle, Driving School vehicle, Hire Car, Security vehicle or Bus and Tour vehicle.

WARRANTY START DATE

In all cases, the contractual warranty commences upon the registration of the vehicle. This then becomes the contractual warranty start date as entered by the dealer to MG Motor System.

WARRANTY END DATE

The warranty will expire at midnight the date before the warranty start date, six (6) years after the warranty start date. For example, Warranty Start Date 15/06/2013 identifies a Warranty End Date 14/06/2019.

6 YEAR ANTI PERFORATION WARRANTY

MG Warranty provides a Six (6) year anti-perforation warranty defined as rust through corrosion of the painted metal body panels from the inside or underside of the panels occurring as a result of faulty workmanship or materials used during the original manufacturing process of the vehicle. Details of the inspections must be recorded in the service handbook duly completed at the time of the periodic inspection visits is required for any claims under the Anti-Perforation Warranty.

6 YEAR PAINT WARRANTY

SAIC vehicles are guaranteed by the manufacturer against any defect in the original paintwork for a period of six (6) years from the date of delivery or registration, as entered on the Warranty Certificate supplied with the vehicle.

^7 Year Warranty Statement

7 YEAR UNLIMITED WARRANTY PERIOD –  PRIVATE / GENERAL FLEET & GOVERNMENT VEHICLES EXCLUDING COMMERCIAL USE

Commences on the day the vehicle is first registered or the date of sale to its first owner whichever is the sooner and is irrespective of change of ownership. The vehicle is covered for a period of 7 years and Unlimited Kilometers and excludes vehicles used for a commercial use.

7 YEAR OR 150,000KMS (WHICHEVER COMES FIRST) WARRANTY PERIOD – – PRIVATE / GENERAL FLEET & GOVERNMENT VEHICLES USED FOR COMMERCIAL USE

The warranty terms provided on commercial use vehicles is covered for a period of 7 years or 150,000kms whichever comes first.

The Warranty Commences on the day the vehicle is first registered or the date of sale to its first owner whichever is the sooner and is irrespective of change of ownership

The 7 Year or 150,000 Kilometre Warranty (whichever occurs first) applies to vehicles used at any time during the warranty period for Commercial Use, this would include but is not limited to vehicles used for Rental purpose, Taxi, Courier vehicle, Driving School vehicle, Hire Car, Security vehicle or Bus and Tour vehicle.

WARRANTY START DATE

In all cases, the contractual warranty commences upon the registration of the vehicle. This then becomes the contractual warranty start date as entered by the dealer to MG Motor System.

WARRANTY END DATE

The warranty will expire at midnight the date before the warranty start date, seven (7) years after the warranty start date. For example, Warranty Start Date 15/06/2013 identifies a Warranty End Date 14/06/2020.

7 YEAR ANTI PERFORATION WARRANTY

MG Warranty provides a seven (7) year anti-perforation warranty defined as rust through corrosion of the painted metal body panels from the inside or underside of the panels occurring as a result of faulty workmanship or materials used during the original manufacturing process of the vehicle. Details of the inspections must be recorded in the service handbook duly completed at the time of the periodic inspection visits is required for any claims under the Anti-Perforation Warranty.

7 YEAR PAINT WARRANTY

SAIC vehicles are guaranteed by the manufacturer against any defect in the original paintwork for a period of seven (7) years from the date of delivery or registration, as entered on the Warranty Certificate supplied with the vehicle.

BATTERY WARRANTY

The original vehicle battery installed at the factory will be covered for a period of one (1) year or 20,000kms whichever comes first

TYRE WARRANTY

The New Vehicle Warranty does not include tyres, these are covered by the warranties provided by the tyre manufacturers or suppliers and any claim for tyres should be directed to the nearest tyre supplier or manufacturer service agent.

DECAL WARRANTY

The roof decals installed through the approved MG Motor decal supplier network will be covered for a period of two (2) years.

Warranty Terms and Conditions

SAIC Motor Australia Pty LTD reserves the right to make changes in content, description or terms of the warranty policy if it’s deemed necessary by legislation or business objectives and agree to give MG Dealers notice of any changes.

MG Warranty conditions require that:

  • All claims are notified to, and carried out by, an authorised MG repairer during the Warranty period.
  • Warranty paint rectification must be arranged by the authorised MG repairer in accordance with MG repair procedures.
  • All repairs, damage rectification or fitting of replacement parts and accessories are carried out by an authorised MG repairer and in accordance with MG instructions.
  • The vehicle has not been altered from the original specification, where said alterations maybe found to be the cause of any subsequent component failure.
  • The body panels are inspected annually throughout the warranty period by an authorised MG repairer, and any rectification work found necessary is carried out in accordance with MG’s recommendations.
  • The vehicle has not suffered from neglect, improper repair, or improper use, and has been properly cleaned, maintained and serviced in accordance with MG’s recommendations.
  • Each main service is carried out within 3000 kilometers or 28 days of the recommended mileage interval or service anniversary date as shown on the Service Interval Plan (within the service portfolio) and that the appropriate Service Record page is stamped and endorsed by the servicing agent. Vehicles must be serviced in accordance with specified service schedules as issued by SAIC Motor Ltd and parts that meet the original equipment specifications must be used. Whilst the Warranty will not be invalidated if a non-authorised MG repairer carries out this work, Warranty faults resulting from work carried out by a non- authorised repairer may not be covered under the MG Warranty. If the service is not carried out within this time, then the vehicles warranty may be affected
  • MG approved parts are used for repairs effected under warranty, the MG authorised repairer reserves the right to reject any claim where it is felt that the cause of the defect is due to the use of a non-approved part.
  • The vehicle is not used for rallying, racing or competition purposes of any kind.
  • The vehicle is not subjected to any load heavier than the maximum recommended by the manufacturer.

Warranty Exclusions

There are some uses, natural occurrences and aspects of ownership that are excluded and not covered by the warranty. These are described below:

  • Replacement of parts that are subject to normal wear and tear (which may vary depending on the usage of the vehicle, its kilometers, geographical and climatic environment) whose replacement does not result from a defect
  • Any fault caused by use of the vehicle for racing, rallying, speed trailing, hill climbing or similar activities or competitive events
  • Any fault as a result of using the vehicle for a purpose other than for which it was designed, e.g., all terrain use
  • Driver negligence, misuse or abuse, e.g., tampering, disconnection, loading or towing beyond the manufacturer’s specifications, or continuing to drive the vehicle after loss of fluids, lubricants, oils, coolants, refrigerants or water
  • Accident, impact or fire
  • The breakage or scratching of glass occurring after delivery of the vehicle to the customer. The breakage or scratching of glass occurring after delivery of the vehicle to the customer.The breakage or scratching of glass occurring after delivery of the vehicle to the customer. The breakage or scratching of glass occurring after delivery of the vehicle to the customer.Modifications, alterations or repairs that have not been approved by MG
  • Failure to have the vehicle inspected, serviced and repaired strictly in accordance with the manufacturer’s specifications and recommendations
  • Installation or use of non-genuine parts, fluids, accessories, equipment, assemblies or components
  • Failure to have the vehicle repaired promptly and in accordance with the manufacturer’s recommendations following an accident or other damage, or after a defect becomes known or suspected
  • Any vehicle that has been written off by an insurer, or any repair, replacement or alteration not authorised by MG, experimental adjustments or vehicles modified in any way from MG’s specification
  • Theft, illegal use or malicious damage by a third person
  • Damage resulting from the use of non-recommended, inappropriate or dirty fuel, additives, oil, fluids, lubricants, coolants, refrigerants or water
  • Any repairs carried out on the vehicle by a person or persons other than an authorised MG Cars dealer or repairer without SAIC Motor Australia PTY LTD’s prior approval
  • Failure to maintain and care for the vehicle, including but not limited to, its body, trim and paintwork, in accordance with the manufacturer’s recommendations, e.g., use of unsuitable cleaning agents
  • Environmental conditions, including but not limited to, acid rain, industrial fall-out, salt, sand, stones, tree sap, bird or animal droppings, windstorm, hail, flood, lightening, or other acts of God
  • Repairs or work required, that forms part of the New Vehicle Preparation (PDI), or as a result of poor preparation of the vehicle prior to delivery to the customer
  • The reoccurrence of a fault due to the quality of work performed or a diagnosis error by a dealer, otherwise known as rework
  • Wheel rims and tyres damaged or defective as a result of impact
  • Normal maintenance including adjustments (front axle, wheel alignment etc.) periodic servicing, cleaning or replacement of oil, air, fuel and passenger compartment filters, wiper rubbers or any item that would be classified as a maintenance item
  • Vehicle Glass breakage or scratching occurring after delivery to the customer.
  • Any Exploratory dismantling charges will only be reimbursed as part of a claim. It is the responsibility of the warranty holder to authorise and to pay the charges if it is proved that the failure is not the responsibility of MG.
  • Panel gaps which are considered to be representative of manufacturer’s design intent.
  • Appearance defects which are not apparent unless magnified or which are considered to be of minor cosmetic nature and having no affect upon the general appearance or quality of the vehicle or, which are representative of the standard of finish accepted by the manufacturer.

MG Genuine Parts Warranty Terms and Conditions

  • MG provides 12 months unlimited mileage warranty on MG genuine replacement parts. Only parts appearing in the MG retail price list are the responsibility of MG for Warranty purposes.
  • Only MG genuine parts may be used for repairs under warranty.

Non-Genuine Accessories

  • SAIC Motor Australia Pty LTD does not recommend the fitment of non-genuine, unapproved or Unauthorised accessories. MG Genuine Accessories are engineered designed and to provide correct fitment and durability, as well as ensuring the full compliance with all relevant domestic legislation.
  • Non-genuine, unapproved or Unauthorised accessories are NOT covered by the MG New Vehicle Warranty. In the event of a concern the warranty provided by the respective manufacturers or suppliers must be followed

Owners Responsibilities

The Vehicle owner is fully responsible for operating and maintaining your MG Vehicle in accordance with the instructions described in your Owner’s Manual or contained above in the warranty exclusions listings.

 

MG MOTOR Roadside Assist

As the owner of an MG MOTOR you receive MG MOTOR Roadside Assist. In the event that your vehicle is immobilised, you can rest assured that MG MOTOR Roadside Assist will help you to continue your journey with the minimum of inconvenience to you and your passengers. MG MOTOR Roadside Assist supports you and your vehicle for the period of your manufacturer’s warranty, 24 hours a day, 7 days a week, 365 days a year.

Contacting MG MOTOR Roadside Assist

Our highly trained and experienced Technical Advisors are contactable around the clock to provide you with advice and assistance. When requiring MG MOTOR Roadside Assist please have the following information ready:

  • Your VIN number
  • Your vehicle’s registration number
  • Your location and a description of the problem
  • Where possible, a telephone number so that we can remain in contact.

 

MG MOTOR ROADSIDE ASSIST NUMBER IS:

Australia 1800 64 2277 (1800 MG CARS)

Once you have called for Roadside Assist please ensure that you are with the vehicle at the agreed time of arrival of the service contractor unless you have made alternative arrangements with the Roadside Assist operator.

If you are not with the vehicle at the agreed time and fail to notify our Roadside team, consequent callouts may be charged to you.

Safety First

If your vehicle has broken down in a hazardous location, please tell us when you call, and ensure you aren’t exposed to danger from passing traffic.

 

MG MOTOR Roadside Assist provides for:

Roadside Repairs

At the site of the breakdown, the attending contractor will rectify most common breakdown related problems, such as changing a flat tyre, jump- starting a flat battery, supplying emergency fuel and effecting minor roadside repairs which are safe to do at the breakdown scene. In most cases you will be on your way in no time.

If major parts or factory diagnostic equipment are required, your vehicle will be towed to an MG MOTOR dealership or an MG MOTOR authorised service agent. If towing is required we will be responsible for the cost of transportation only, subject to the limitations as outlined in Breakdown Towing.

Technical Advice

Telephone technical advice will be provided in relation to the vehicle’s operation, any safety warnings or lights that may appear, or technical and mechanical information regarding your vehicle.

 

Emergency Taxi Transport Assistance

Where we have been contacted to arrange breakdown assistance, we can arrange and provide taxi transport. Any costs are your responsibility.

Breakdown Towing

If your car cannot be mobilised, we will arrange for your vehicle to be towed/transported to the closest MG MOTOR dealer or authorised service agent free of charge up to the first 100 kilometres (regional) and 20 kilometres (metro). Costs for towing greater than these distances are the responsibility of the driver.

Assistance/towing is only provided for gazetted and sealed roads

 

 

Lost or Locked keys

Where the key has been lost or stolen, or has been locked inside your vehicle, we will either arrange for your spare key to be delivered to you or arrange for a locksmith to attend. We are not responsible for any costs associated with this service – the driver will have to cover any charges at the time of service. In the event that you insist that the vehicle be broken into to recover keys locked inside the vehicle, neither MG MOTOR Roadside Assist nor the contractor will, under any circumstances, be responsible for any loss or damage that occurs to the vehicle as a result. Due to contractor limitations, this service may not be available in all cases.

 

Parts and Service Locator

When travelling away from your local area, it can be difficult to locate repairers or service stations. We can help locate the closest approximated dealership, service station, repair workshop, tyre or windscreen outlet anywhere in Australia

 

Emergency Fuel Assistance

If you run out of fuel, we will deliver fuel to your vehicle, or where government regulations require, tow you to the nearest fuel station. This service is provided at the driver’s cost.

 

Battery and Emergency Parts Replacement

We will arrange for the supply and fitment of emergency parts to effect mobilisation of a breakdown repair. Emergency parts are covered only in the event the vehicle part is covered by MG MOTOR’s Warranty and the breakdown has been caused by a warrantable failure. In the event that the breakdown occurred out of warranty or as a result of a driver related fault, all costs relating to the repair and the replacement parts will be at the driver’s cost.

Accident Coordination and Towing

If you are involved in an accident and contact MG MOTOR Roadside Assist, we will be pleased to advise you of any obligations and details that need to be obtained from the other driver, for extra peace of mind. MG MOTOR Roadside Assist will arrange towing, if requested by you, to a preferred repairer or repairer of your choice, as outlined in Breakdown Towing. Whilst we can arrange accident towing, all associated costs will be at your or your insurer’s expense.

Emergency Message Relay

In the event of a breakdown or accident we can connect you through to family members, friends or business associates so as to notify them of any possible delays. Alternatively, you may request us to notify these people on your behalf.

 

Policy Conditions and Exclusions

MG MOTOR Roadside Assist shall not be held responsible for and is not required to provide any services where any of the following occur:

 

  • Where the vehicle has undergone unauthorised modifications (including without limitation any replacements, removals or additions) not in conformity to the manufacturer’s specifications or the vehicle has been modified or any accident or claim for service has arisen in respect of races, trials, rallies or participation in such activities. Damage caused by the fitment of non-genuine accessories will also void Roadside

 

  • Where the vehicle is carrying more passengers, or towing a greater weight than that for which it was designed as stated in the manufacturer’s specifications or arising from or in connection with the improper, unauthorised, reckless or negligent operation of the vehicle or misuse of the

 

  • Loss or damage directly or indirectly occasioned by or happening or in consequence of war, invasion, act of God, act of foreign enemies, hostilities whether war be declared or not, civil war, rebellion, insurrection, terrorism, military and usurped power, riot or civil commotion or sabotage or any other events (whether falling into the same genus, species, class or category as the foregoing or not) beyond the control of you or the person operating or having control of the vehicle at the time of the

 

  • Mechanical breakdown due to driver related damage or misuse of the vehicle other than changing a flat tyre, jump-starting a flat battery, supplying emergency fuel and effecting minor roadside repairs which are safe to do at the breakdown In such cases, assistance will still be provided however you will be responsible for all costs.

 

  • The vehicle is in an un-roadworthy condition or the vehicle has not been regularly serviced in accordance with the manufacturer’s

 

In the event we transport the vehicle following a non-warrantable failure, you will be responsible for all costs incurred, including parts, labour and vehicle transport costs.

Any person driving the vehicle must be holding a valid driver’s license issued by a competent authority.

We shall not be held responsible for any damage to or theft of objects and accessories which are left in or outside the vehicle.

We will not be held responsible for the cost of any breakdowns resulting from unauthorised repairs or from faulty workmanship.

We will not be responsible for the cost of any breakdowns caused by the fitting of accessories to the vehicle which are not genuine or are not from the original manufacturer or which are not approved by the manufacturer.

We will not be responsible for the cost if the breakdown has occurred while the vehicle is not located on a sealed and gazetted public road. Service may not be possible, and the Customer shall be responsible for all costs.

We reserve the right to refuse service in the event of repeated call-outs for the same event, misuse or negligence.

 

In the event that an MG MOTOR dealership has not rectified an ongoing fault, has carried out a faulty repair, service or pre-delivery inspection or has fitted a non-genuine accessory which has caused the vehicle breakdown, we will provide roadside assistance, however all associated costs will be recharged back to the dealership.

We can provide assistance to vehicles not accessible by two-wheel drive recovery vehicles however in such cases the customer will be responsible for all costs.

Roadside Assistance is limited to the vehicle only, no assistance is provided to any items being towed by the vehicle.

Provision of services outside of Australia

We do not provide assistance to vehicles that are located in an area that a two-wheel drive recovery car cannot access by permanent road within, or from, mainland Australia, Tasmania and its Territories or New Zealand

Definitions

“Accident” means a collision between the customer’s vehicle and another vehicle or object or an attempted break in or theft of the vehicle.

“Authorised repairer” means a repairer other than a MG MOTOR dealership which has been authorised by MG MOTOR Roadside Assist or MG MOTOR Automotive to perform temporary repairs to mobilise the vehicle after a breakdown.

“Breakdown” means a warrantable mechanical or electrical failure, which causes the vehicle to be immobilised or renders it unsafe to drive, provided this is not occasioned by attempted theft or accident related damage. A breakdown may also mean a driver related incident including but not limited to, basic call outs such as a deflated tyre, locked or lost keys, insufficient fuel or a flat battery.

 

“Customer” means the driver of a vehicle registered under the MG MOTOR Roadside Assist program and authorised to drive the vehicle by the owner and is duly licensed to drive the vehicle under the relevant provisions, laws and regulations of Australia.

“GST” refers to goods and services tax.

“Preferred repairer” means an accident repair facility which has been nominated by MG MOTOR or an MG MOTOR Roadside Assist Dealer, to facilitate repairs of a vehicle.

“Recovery” means the relocation of the vehicle by a towing operator or vehicle transport company (road or rail) of the vehicle back to an MG MOTOR dealership, authorised repairer, the owner’s home or intended destination as deemed appropriate by MG MOTOR Roadside Assist.

“MG MOTOR Roadside Assist Contractor” means a company or contractor assigned by MG MOTOR Roadside Assist to affect roadside assistance repairs, towing, transport and/or recovery of a vehicle.

“Tow/Transport” means that the vehicle will be towed or transported by the most appropriate equipment available to MG MOTOR Roadside Assist, dependent on the services available, the location of the vehicle and the time that the breakdown occurs.

“Vehicle” means any duly registered motor vehicle (excluding taxis, rental or hire vehicles) being used by the customer and covered under the program, and complying with the relevant provisions, laws and regulations for road worthiness and use.

The singular shall include the plural and vice versa and reference to any gender shall include all genders.